Privacy Policy

Surveillance One, Inc.

Last updated: December 15, 2025

URL: https://survone.com/privacy

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1. Introduction

Surveillance One, Inc. (“Surveillance One,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, services, and communications, including SMS (text messaging) services provided using Microsoft Teams VoIP phone numbers.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us online, communicate with us, or use our services.

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2. Information We Collect

We may collect the following categories of information depending on how you interact with Surveillance One:

A. Information You Provide Directly

• Name, company name, and job title

• Email address and phone number

• Messages, inquiries, or support requests

• Information submitted through web forms or contact pages

• SMS message content when you communicate with us via text

B. SMS-Specific Information

When you opt in to receive SMS messages, we may collect:

• Your mobile phone number

• Opt-in and opt-out status (including date and time)

• Message content exchanged between you and Surveillance One

• Message metadata such as timestamps and delivery status

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location (city/state level)

• Browser type, device type, and operating system

• Pages visited and referring URLs

• Date and time of access

This information is used for security, analytics, and site functionality purposes.

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3. How We Use Information

We use collected information to:

• Provide and support our products and services

• Respond to inquiries and customer support requests

• Communicate operational, service-related, or account-related information

• Deliver SMS messages you have consented to receive

• Improve website performance, security, and usability

• Comply with legal, regulatory, and contractual obligations

We do not use your information for unsolicited marketing via SMS.

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4. SMS Consent and Messaging Practices

SMS messages are sent only to users who have explicitly opted in through one of the following methods:

• Submitting a web sign-up form (for example: /sms-sign-up-form)

• Texting a keyword (such as START) to a Surveillance One SMS-enabled number

• Providing verbal consent during a phone call or in person

Message frequency varies. Message and data rates may apply.

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5. No Sharing of Mobile Opt-In Information

Mobile opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited information with trusted service providers strictly as necessary to:

• Deliver SMS messages

• Operate our website and IT systems

• Provide customer support services

All such providers are required to protect your information and use it only for authorized purposes.

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6. Cookies and Analytics

Surveillance One may use cookies or similar technologies to:

• Enable core website functionality

• Understand website usage and performance

• Improve user experience

You can control cookie settings through your browser preferences. Disabling cookies may impact site functionality.

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7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal and regulatory requirements

• Resolve disputes and enforce agreements

SMS-related data is retained in accordance with operational and compliance requirements.

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8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

No method of transmission or storage is 100% secure, but we take appropriate measures to reduce risk.

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9. Your Choices and Rights

You may:

• Opt out of SMS messages at any time by replying STOP

• Request assistance by replying HELP

• Contact us to update or correct your information

• Request information about how your data is used, subject to applicable law

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

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11. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Surveillance One, Inc.

Phone: 1-720-504-0698

Email: support@survone.com

Website: https://survone.com