Privacy Policy

Surveillance One, Inc.

Last updated: June 30, 2026

URL: https://survone.com/privacy

1. Introduction

Surveillance One, Inc. (“Surveillance One,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, services, and communications, including SMS (text messaging) services provided using Microsoft Teams VoIP phone numbers.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us online, communicate with us, or use our services.

2. Information We Collect

We may collect the following categories of information depending on how you interact with Surveillance One:

A. Information You Provide Directly

Name, company name, and job title
Email address and phone number
Messages, inquiries, or support requests
Information submitted through web forms or contact pages
SMS message content when you communicate with us via text

B. SMS-Specific Information

When you opt in to receive SMS messages, we may collect:

Your mobile phone number
Opt-in and opt-out status (including date and time)
Message content exchanged between you and Surveillance One
Message metadata such as timestamps and delivery status

C. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and general location (city/state level)
Browser type, device type, and operating system
Pages visited and referring URLs
Date and time of access

This information is used for security, analytics, and site functionality purposes.

3. How We Use Information

We use collected information to:

Provide and support our products and services
Respond to inquiries and customer support requests
Communicate operational, service-related, or account-related information
Deliver SMS messages you have consented to receive
Improve website performance, security, and usability
Comply with legal, regulatory, and contractual obligations

We do not use your information for unsolicited marketing via SMS.

4. SMS Consent and Messaging Practices

SMS messages are sent only to users who have explicitly opted in through one of the following methods:

Submitting a web sign-up form (for example: /sms-sign-up-form)
Texting a keyword (such as START) to a Surveillance One SMS-enabled number
Providing verbal consent during a phone call or in person

Message frequency varies. Message and data rates may apply.

5. No Sharing of Mobile Opt-In Information

Mobile opt-in information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited information with trusted service providers strictly as necessary to:

Deliver SMS messages
Operate our website and IT systems
Provide customer support services

All such providers are required to protect your information and use it only for authorized purposes.

6. Cookies, Analytics, and Your Consent Choices

Surveillance One uses cookies and similar technologies on our website. We group them into two categories:

Strictly necessary cookies — required for core website functionality and security, including Google reCAPTCHA (which protects our forms from spam and abuse) and the cookie that remembers your consent choices. These are always active and do not require consent.
Analytics cookies — used to understand website usage and performance. We use Google Analytics 4 and Google Tag Manager, implemented through the Google Site Kit plugin, which set cookies such as _ga.

Consent before tracking. When you first visit our website, a cookie consent banner lets you accept or decline non-essential (analytics) cookies. Analytics cookies and tags are blocked until you provide consent, consistent with Google Consent Mode. Strictly necessary cookies are not affected.

Managing your choices. You can change or withdraw your consent at any time using the “Cookie Settings” link on our website, or by adjusting your browser settings. Where supported by our consent tools, we also honor the Global Privacy Control (GPC) browser signal. Disabling cookies may affect site functionality.

Because reCAPTCHA, Google Analytics, and Google Tag Manager are provided by Google, your use of these features is also subject to the Google Privacy Policy and Terms of Service.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

SMS-related data is retained in accordance with operational and compliance requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

No method of transmission or storage is 100% secure, but we take appropriate measures to reduce risk.

9. Your Choices and Rights

You may:

Opt out of SMS messages at any time by replying STOP
Request assistance by replying HELP
Manage or withdraw cookie and analytics consent at any time using the “Cookie Settings” link on our website
Contact us to update or correct your information
Request information about how your data is used, subject to applicable law

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.